In September, I wrote here about how I noticed Great Clips using CRM to improve my haircut experience. Last week the stylist used the CRM tool again to better profile me and understand my hair.
She used the knowledge of when my last haircut was, to:
- get a feel for how short to cut the top, based on previous razor number an time since last haircut,
- to know if my receipt coupon would still be valid (more on this in a separate post)
This stylist was using Great Clips' CRM tool to her advantage and to help me, the customer. I want to thank Great Clips for providing this tool to make it easy for their stylists to know my preferences.
Showing posts with label CRM. Show all posts
Showing posts with label CRM. Show all posts
Wednesday, January 5, 2011
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