Customer Service Success - Bavarian Soundwerks

I recently had a great Customer Service experience with Bavarian Soundwerks (BSW).  BSW is a retailer of BMW related audio equipment.

I've been trying to connect my iPhone to my 02 BMW factory stereo.  I have researched it briefly in the past and found the cost to be too much for my aging (high mileage) car.  I gave it one more try and found BSW, navigated the site and found the piece I needed.  The one thing I was unclear on was if I needed this extra piece ($100) to make the connector work.  I called BSW, they were closed as it was 7:30 EST, then I utilized their websites "Contact Us" form.  I submitted my question and expected to get a response the next business day.  I was surprised to see a response from Halston at BSW about 2.5 hours later that was very clear and to the point.  I then had a couple of follow up clarifying questions which were quickly responded to.

I purchased the item, received prompt auto-generated emails for receipt, shipping info (including UPS tracking number/link).  A couple of days later, I received my purchased item (BSW Auxillary Input Kit for BMWs).  I had previously watched the YouTube video (Bavsound)for how to install the piece, so I quickly installed the piece and my iPhone was quickly playing my favorite playlists.

Bavarian Soundwerks created a great customer experience for me and made this purchase simple.  I recommend Bavarian Soundwerks to anyone looking for audio supplies for BMWs.  Great job BSW.

P.S. I was recently amazed when I received a phone call on my iPhone which was hooked up to the Aux Input, I answered the call and could hear the caller through my factory stereo and the iPhone microphone picked up my voice perfectly.  I didn't think this system would work for a "hands free" phone.  This was the icing on the cake.